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Order Cancellation

How to cancel an order that has been paid

We understand ordering items for special occasions is an important decision.  With this in mind, our cancellation policy aims to balance convenience with our made-to-order production process.

Please note that costumes are custom-made once your order is placed, so raw materials cannot be reused once production begins.

The good news is you still have time to change your mind after ordering.  Refer below to our detailed cancellation terms:

Cancellation Policy:

For all costumes:

Standard sizing:

Orders cancelled within 24 hours of confirmation get a full refund.  

Orders cancelled 24-48 hours get a partial refund of full shipping plus 60% of product cost.

 Orders cancelled after 48 hours get shipping refunded only.

Custom sizing:

Orders cancelled within 24 hours of confirmation get a full refund.  

Orders cancelled 24-48 hours get a partial refund of full shipping plus 50% of product cost.  

Orders cancelled after 48 hours get shipping refunded only.

For wigs, shoes or other accessories:

Orders cancelled within 48 hours of confirmation get a full refund.  

Orders cancelled 48-72 hours get a partial refund of full shipping plus 50% of product cost.  

Orders cancelled after 72 hours get shipping only refunded.

No cancellations or refunds once your order has been shipped.

Please let me know if you have any other questions!